The era of the Global Capability Center (GCC) as a mere corporate back-office is officially dead. For me, the shift began five years ago during an internal hackathon, when a simple NLP chatbot sparked a profound realization: we are no longer just support staff; we are the core architects of enterprise innovation. By establishing a dedicated AI Center of Excellence (COE), we moved beyond merely optimizing workflows. Today, our COE fundamentally reinvents them, acting as a true innovation center for builders to deliver massive scale and unprecedented agility.
By Super Admin
|
March
23, 2026
